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Roles and Responsibilities: Prod Ops Support,Monitoring Support
Qualification: Bachelors Degree
Experience: Freshers
Skills: Trained Technical position. Works in Process Driven, high degree of supervision environment. Provides support for simple troubleshooting requirements. May be required to work as on-call support or in shifts to provide 24x7 type of support.
Area of expertise: Technology Infrastructure Services
Experience: 0 - 1 Years
Location: Bengaluru/Bangalore
Education:
UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Skill & Job Requirements: Monitoring Support(L1)-Extensive knowledge on install & Configure messaging infrastructureHandling messaging Migrations & ConsolidationsUpgrade messaging ServersServices Role holdersSetup & Configure High availability ServicesPerformance monitoring of messaging Services role holders Policyimplementation & Review to accomplish the business requirementsWorking with messaging Management toolsReview SMTD & EPD Documents & proposing the industrial Best practicesPerform Health Check of messaging InfrastructurePerform & access messaging Infrastructure Security AuditPlacement of FE & BE role holders across Geo'sPrepare the capacity forecasting requirement of Hardware & Software requirement Prod Ops Support(L1)-Event/Alert monitoring of all infrastructure element,Event/Alert monitoring of related applications, Fault Isolation -False positive / False negative, Event Correlation & Suppression,Qualifying the alert /call, Resolving using Standard Operating Procedures(SOP), Assigning to the respective group through Service Deskin case not resolved using SOP, Escalation & Follow-up, as required,through service desk or pre-agreed mechanism, Performing daily / shiftrelated system checks - Based on SOP, Reporting - based on above parameters,Atleast 1yr in production 24x7 operations, Basic Unix orWindows Server or Network Elements (Switch, Router, Link) Monitoring & AdministITIL knowledge, Should have worked on Monitoring & Ticketing tool.Basic Knowledge on Window & Unix
Company Profile:
We are the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. We provide comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. In the Indian market, we are a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, we provide IT solutions and services for global corporations. We also have a profitable presence in the niche market segments of consumer products and lighting. Our ADSs are listed on the New York Stock Exchange, and our equity shares are listed in India on the Bombay Stock Exchange, and the National Stock Exchange. For more information, please visit our websites at www.wipro.com and www.wipro.co.in
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