Follow @achu90
Opening with EMC - Bangalore
Years of EXP – 2- 8 Years
Designation : Technical support with voice process
Requirement Details:
· Strong experience in Captiva Input Accel.
· Experience in Captiva modules such as (Inputaccel, eInput, Dispatcher).
· Working knowledge in Documentum 5.x, 6.x
· Experience with various Documentum technologies and products including Content Server and Web.
· Strong analytical and troubleshooting skills
· Strong deductive logic, decision making & analytical skills
· Must possess strong organizational, interpersonal & communications skills
Job Responsibilities:
· Provide technical engineering support to our Enterprise customers running the Captiva platform.
· Provide advanced troubleshooting and diagnostics.
· Perform testing and reproduction of customer reported issues.
· Provide product specific bug replication and patch verification.
· Interact with Current Product Engineering (CPE)/Sustaining Engineering, Product Management on both proactive and reactive basis
· Flexible to work in 24/7 shifts
· Work on customer issue remotely via phone/email/chat/WebEx.
Contact :-
Send your profiles to anikarmugil@gmail.com
